Below is a list of common questions that we have received around using the Stream & Record feature. If you don't see the answer to your question, be sure to check out the other resources at the bottom of the page, or reach out to us by clicking on the Contact Support section below.
Live stream only when you have a strong internet connection so that your community can watch from afar. You can also live stream only when you do not have enough storage or battery to record at the same time./p
Stream & record when you are not fully confident in the strength of your internet connectivity, and you want to back up video of the event. Note that you'll need enough phone storage and battery to do so.
Record video when you have little to no internet connection. Recorded videos can be uploaded after.
File size will vary based on your device, resolution setting, and video duration. We estimate that a 1-hour recording in 1080p will occupy about 8-12GB of storage.
While this feature is in beta, new clips will not be created from uploaded videos. Existing clips will not be deleted.
Existing full event videos for an event will be deleted when you upload a new video for that event.
Yes, there are some minimum and maximum limits to the size of the file that you can upload to the app. Your file must be between 5Mb and 25Gb to upload to GameChanger. Please also note that upload time will vary between videos based on file size and internet connection.
Video recording will continue to your device if your live stream fails.
Only the live stream options can be selected when you are using an external camera. However, if you record to an SD card on an external camera, that video can be uploaded into GC later if you move the file onto your mobile device.
Streaming and recording are both battery-intensive operations for any phone or tablet. We recommend fully charging your device prior, and if possible, plugging your device into an external battery.
The scoreboard will not show on a live video stream on your device until the scorekeeper starts adding scorekeeping events to the Gamestream. When the scoreboard does appear, it will be basic information of the two teams and the score. You will not see a full-featured scoreboard unless you are watching the stream on another device.
Staff can choose between allowing Staff Only or allowing Confirmed Members (Staff, Family, Players) to stream and record within the team settings.
iOS
If you receive an error message indicating that your recording was not saved to your device, try the following steps:
- Force quit the app: Swipe up from the bottom of your screen and swipe the GameChanger app up and off the screen to fully close it.
- Relaunch the app: Open the app again. GameChanger will attempt to finalize and save the recording once more.
- Wait a few moments: Give the app some time to process and save the recording after reopening.
If you see the error message "Recording stopped earlier due to a lack of storage space. Attempting to save to your device." Clear up space on your device by deleting apps or files.
